FAQ’s

Violet Hour Pilates LLC offers both limited (set number of classes per month) and unlimited monthly memberships. All memberships require a 3-month minimum commitment and are billed on a recurring monthly basis.

1. Autopay & Billing Authorization

All memberships are billed monthly via automatic payment using the credit card on file through Mariana Tek (a secure payment system).

By purchasing a membership, you authorize Violet Hour Pilates Studio LLC to charge your card on file for:

• Recurring membership fees

• Late cancellation and no-show fees

• Late payment fees

• Any outstanding balances

Memberships will continue to renew automatically unless canceled in accordance with the Termination Policy below.

2. Membership Commitment

All memberships require a minimum 3-month commitment. Early termination requests prior to fulfillment of this commitment may not be honored or may be subject to additional charges at the studio’s discretion.

3. Pricing Changes

Violet Hour Pilates LLC reserves the right to modify membership pricing at any time. Clients will be notified in writing at least 4 weeks prior to any pricing changes.

4. Usage Policy

Limited Memberships:

• Include a fixed number of classes per billing cycle

• Classes must be used within the cycle in which they are issued

• Unused classes expire at the end of each billing cycle and do not roll over

• Classes are non-transferable

Unlimited Memberships:

• Allow booking of classes subject to availability

• Booking limits may be applied to ensure fair access

• Memberships are non-transferable

5. Cancellation, Late Cancel & No-Show Policy

• All classes must be canceled at least 12 hours prior to the scheduled start time

Limited Memberships:

• Late cancellations and no-shows will result in forfeiture of the class credit

Unlimited Memberships:

• Late cancellations and no-shows will incur a $25 fee per occurrence

• Clients arriving after the start of class may be denied entry and will be treated as a late cancel

6. Waitlist Policy

Clients added to class from the waitlist are considered confirmed bookings and are subject to the cancellation policy. It is the client’s responsibility to remove themselves from the waitlist if they are unable to attend.

7. Failed Payments

• A $10 late fee per day will be applied to failed payments after the first 24 hours

• If payment is not successfully processed within 3 days:

  • All upcoming bookings may be canceled

  • The membership may be placed on hold

• All outstanding balances must be resolved within 7 days, or the account may be subject to termination

8. Membership Freeze Policy

Members may request to temporarily suspend their membership under the following conditions:

• Requests must be submitted in writing at least 14 days prior to the next billing date

• Freeze periods must be requested in full-month increments

• Minimum freeze: 1 month

• Maximum freeze: 3 months per request

• Memberships may be frozen up to 2 times per calendar year

• A $20 administrative fee applies per freeze

Medical-related freezes may be considered with valid documentation and are subject to approval at the studio’s discretion.

9. Extensions

Extensions are not permitted except in the case of medical circumstances supported by official documentation and approved by the studio.

10. Termination Policy

To cancel a membership:

• Written notice must be submitted at least 14 days prior to the next billing date

• Requests must be sent via email to: 5th@violethourpilates.com

Additional terms:

• Memberships will continue to renew until proper notice is received

• Requests made with less than 14 days’ notice may result in one final charge

• Clients retain access to classes for the remainder of any paid billing cycle

Immediate termination may be granted in cases of long-term injury or illness with written medical documentation.

11. Studio Policies & Rights

• Class schedules, instructors, and services are subject to change without notice

• Violet Hour Pilates Studio LLC reserves the right to refuse service or terminate memberships for inappropriate, unsafe, or disruptive behavior

• Clients are expected to follow all studio guidelines and instructor directions

12. Personal Belongings

Violet Hour Pilates LLC is not responsible for lost, stolen, or damaged personal belongings.

13. General Policies

• All sales are final

• Memberships and services are non-refundable and non-transferable

• Outdoor classes may be rescheduled due to weather or unforeseen circumstances

• Workshops, events, community classes, and special programming are not included in memberships unless explicitly stated and are non-refundable

14. Liability Waiver & Assumption of Risk

By purchasing a membership and/or attending classes, you acknowledge and agree:

• Pilates and fitness activities involve inherent risks, including but not limited to physical injury, muscle strain, falls, or other health complications

• You are voluntarily participating and assume full responsibility for any risks, injuries, or damages

• You confirm that you are physically capable of participating or have consulted a physician prior to participation

• You agree to inform instructors of any injuries, medical conditions, or limitations prior to class

To the fullest extent permitted by law, you hereby release, waive, and hold harmless Violet Hour Pilates LLC, its owners, instructors, employees, and contractors from any and all claims, liabilities, damages, or expenses arising out of or related to participation in classes, use of equipment, or presence at the studio.

By purchasing and/or using a membership, you acknowledge that you have read, understood, and agreed to all terms and conditions outlined above.